Introduction

At Rio Health, we are committed to maintaining the trust and confidence of our customers, visitors to our website, and subscribers to our newsletter. In particular, we want you to know that Rio Health is not in the business of selling, renting or trading email lists or other personal information with other companies for marketing purposes.

In this privacy policy, you will find detailed information on when and why we collect personal information, how it is used, and the limited conditions under which we may disclose it to others, as well as how we keep it secure.

How We Use Your Data

Rio Health (and trusted partners acting on our behalf) uses your personal data to:

• Provide goods and services to you
• Make a tailored website experience
• Manage any registered account(s) you hold with us
• Verify your identity
• Prevent and detect fraud or crime
• Contact you (with your consent) about promotions, products and services
• Carry out market research to better understand your needs
• Manage customer service interactions
• Comply with legal obligations or regulatory requirements

Marketing

Rio Health uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest offers.
You can opt out of marketing communications at any time by:

• Changing your marketing preferences in your account
• Using the “unsubscribe” link in emails
• Contacting us via the contact us page or by email at info@riohealth.co.uk 

Sharing Data with Third Parties

To provide certain services, we may share your personal data with trusted service providers, including:

• IT providers
• Delivery partners
• Marketing service providers

We ensure all partners meet appropriate data protection and security standards and only use your data to provide services on our behalf.

What Data We Collect

We may collect the following personal information:

• Name, age/date of birth and gender
• Contact details (address, phone number, email)
• Purchase and order history
• Website browsing activity
• Passwords
• Communication and marketing preferences
• Interests, feedback and survey responses
• Location data
• Correspondence with Rio Health
• Publicly available data (e.g. social media)

Our website is not intended for children, and we do not knowingly collect data relating to children.

Your Rights

You have the right to:

• Request a copy of your personal data
• Request deletion of your data (where legally applicable)
• Correct inaccurate or outdated data
• Opt out of marketing communications
• Restrict how your data is used
• Request your data in a transferable format

To exercise any of these rights, please contact us using the details below.

Cookies

Cookies are small data files stored on your device. We use the following types of cookies:

Essential

Required for website functionality (e.g. checkout, secure login)

Analytics & Customisation

Help us understand how users interact with our website (e.g. Google Analytics)

Advertising / Tracking

Used to show relevant ads and measure campaign performance
For more information, visit: http://www.allaboutcookies.org

Do Not Track

We do not alter our data collection practices when we detect a “Do Not Track” signal from your browser.

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Communicate with you
• Detect fraud and risk
• Improve website performance and customer experience
• Provide relevant marketing (where consent is given)

We may also transfer your data outside of Europe, including to Canada and the United States, where necessary.

Age of Consent

By using this site, you confirm that you are of legal age in your country or have permission for a minor to use the site.

Data Retention

We retain your order information unless and until you request its deletion.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements.

Contact Us

If you have any questions or would like to exercise your rights, please contact us:

Email: info@riohealth.co.uk

Address:
Rio Health
24 Metro Centre
Dwight Rd
Watford
Hertfordshire
WD18 9SB
United Kingdom